We want to be as transparent as possible with our guests.
Here we tried to collect everything you need to know before stay with us.
Hotel Conditions

Reception

Check-in > 14:00 – 21:00 hours
Check-out > 08:00 – 11:00 hours

Breakfast

A buffet breakfast is included in the rate, if you have allergies or food disorders please let us know.

Parking

Is included in the room rate and is based on availability: in our propriety or in the parking lot just the other side of the street, really in front of us, in any case is safe and free.

Extra Beds

Any reservation is always intended for max. 2 person per room. Extra beds are only possibile in a few of our rooms so at the moment of the reservation ask us, we are here to help.

Kids policy

This is mainly an adult retreat and we can host only few kids per time, so before you book ask us. In case of availability we are happy to host kids over the age of six.

Pets

Are not allowed – we do love pets but not everybody does –

No Smoking

Smoking kills and is not allowed all areas

To Know

Please note that in 2018 there is a building site nearby.

Booking Conditions

Best price, availability, conditions.

You can’t find a better price online. We are a small private business, we have few partners and we manage directly our rates and availability. Reservations via booking.com can have the same price but are subjected to different conditions. 

Payment:

Credit : MASTERCARD – VISA – JCB – UNION PAY / Debit : V-PAY – MAESTRO / Cash: Max 2900 euro

Deposit / Pre-Payment:

Credit : MASTERCARD – VISA – JCB – UNION PAY / Bank transfer ( min 10 days in advance)

Credit Cards

All reservations must be guaranteed by credit card valid after the checkout date.

Aqva Boutique Hotel may preauthorize up to 100% of the total price to verify your card, if the credit card is not valid the hotel can cancel the reservation.

Credit card details are insert via https encrypted connections by the guest, stored securely on vertical booking servers, and cancelled automatically 7 days after the check-out date.

Multiple rooms, bookings & Long stay

Different conditions regarding deposit / prepayment / cancellation policy, may be applied for the followings : Multiple reservations, reservations for more than 2 rooms, reservations for more than 10 days.

Groups & Events

For small numbers of individuals and in low season we can host carefully crafted experience, small groups or focused business meeting. We are happy to host weddings with max 50 guests. This is a small leisure hotel and during the summer is not suitable for groups and events in general.

Vouchers

Prepaid / Gift Vouchers can have different conditions like period, type of room, type of product, total amount of euro. Every voucher has redeem code with an expiring date, after this date it is no more valid. Standard rate is applied for prepaid Voucher with open calendar.

Website Offers / Deals / Package

Are sold as a product with specific conditions and are not suitable for any modification. 

Minimum stay & Prices

During the year different minimum stay policy and prices can be applied.

Booking protection by Allianz

The service is entirely managed by Allianz. Aqva boutique hotel is partner but does not offer assistance or any further help or warranty expressed or implied on the product.

Modification / Cancellation

As you may already know we like it easy and we decided to not have many progressive fees. 

We have only two rates-conditions and one simple rule: a confirmed reservation is a specific contract between you and the Hotel, so please read carefully.

 

Modification & Post-Requests

 

Any modification or any additional request from you following a confirmed reservation, has to be confirmed back to you by the Hotel with a specific email regarding this update. The Hotel can accept to fulfill your request and therefore modify the initial booking conditions. Additional charge may be applied. 

 

Cancellation Policy & Payment

 

STANDARD RATE:

Standard price – If cancelled or modified up to 7 days before date of arrival, no fee will be charged. If cancelled or modified later or in case of earlier departure or no-show, the total price of the reservation will be charged. 

– Payment at the check-out – credit card preauthorization may be applied to verify your card.

 

NOT-REFUNDABLE RATE:

Lower price – The reservation is not suitable for any modification. 

– Payment is immediate –

 

You can easily modify your reservation by clicking here and insert your reservation code. 

F.A.Q.

In this section we try to answer to our Frequently Asked Questions.

Our front desk is always open to help and assist you anyway.

 

  • How far is the Hotel from the Old Town ? The hotel is less than 10 min by foot from the old town.
  • Can i have late check-out / early check-in ? Sorry we are usually fully booked and for the comfort of everyone the timetable is fixed.
  • Why i cannot book for just one night ? We have a minimum stay of 2 up to 4 days but we can always try to manage something for a special occasion.
  • I want to come with my kids. Do you have family rooms or connecting rooms? Sorry we do not have it. This place is oriented to adults and our rooms are designed for the comfort of max 2 person.
  • Why i cannot bring my little baby with me ? Children are our future and the most important human beings in the world, this is why is important to choose the right hotel for their needs, this is a small hotel and not suitable for babies under 6 years.
  • Can i have a lactose / gluten free breakfast ? Yes our homemade breakfast is prepared daily so no problem, just tell us with a couple of days before.
  • Can i reserve a private car parking ? Our mission is to make everyone happy so the parking is based on availability – in house or just outside our door.
  • Is it safe for my beloved car ? Sirmione is a little happy island also for cars, we never had problems with it.
  • Is your jetty ok for my Boat ? Our Jetty is usually good for max 7 meters boat and for short periods. We always recommend for the best safety of your boat porto Bisoli, a small harbor of nice people and fair fares in 200 meters from the hotel.
  • Do you have a SPA ? We do not have our own spa, but we have in 10 min by foot the best spa in the entire Lake Garda – Aquaria Terme di Sirmione – more than 10,000 square metres of wellness and thermal water. For our guests there’s a special 25 % off.
  • Can i have a not allergic room ? Allergy is our concern no carpets no furs no pets no feathers
  • Can i book with full board ? The restaurant is open only at noon so you can have half-board with lunch included – fixed menu for 40 euro person per day.
  • Can i have a room with a bathtub ? No bathtub here, all our rooms are equipped with shower.
  • What’s up with your neighbour ?  As reported in your booking conditions there’s a building site near by. The derelict property on the north side of the hotel is now gone and our neighbour started a building site in early 2017. We do not know if or when they could be noisy or how much you can be bother by it. What we know for sure is that the hard phase is over ( foundations / base ) and heavy machinery are no more necessary.
  • What is the situation at the moment? All the works stopped in September 2017 and until March 2018 no activities at all. Now we have some operation in the basement. When it’s on, it start from 8/9 in the morning until 6 in the evening. Even during the heavy operational period we had 3 complaints in total last year, we received more gripes because of the traffic.
  • What about my room ? The works are now in the basement so no noises or dust or other disturbing activities can bother you. Classic & Superior rooms located on the north side of the building are facing trees, lake from both sides and a concrete plateau at the bottom. Even it’s not a problem for the most of our guests, we try our best to accomodate the earliest booking in the opposite side.
  • Can i bring my SUP / Super-Duper Bike / other sport equipment ? Of course you can but we do not have any storage space for it.
  • And those mosquitoes ? We have the privilege to be on the shores of the lake and this is the nature we have to respect. They are harmless but attracted to light, just keep the windows closed during the night time and everything will be ok.
  • What can you do for my special occasion ? We are happy to make your special occasion even more special with our Birthday special and Aqva Romantic.
Privacy Disclaimer

 

Your personal data

AQVA Boutique hotel is concerned about privacy issues and wants you to be familiar with how we collect, use and disclose information either for internal usage and on the web. The personal data you insert on our website or via email or via our internal booking engine – VERTICAL BOOKING – or directly to our front desk team are gathered to answer your requests regarding our services and for improve your stay and to offer a better experience the next time you will come back. This data can be also use for internal reports and statistics. No data of any kind will be sold or given to third party application or company for commercial purpose. Aqva boutique hotel is not responsible for how your personal and digital data are managed by Booking.com. Your credit card details are securely stored in VERTICAL BOOKING servers via https encrypted connections and will be cancelled automatically 7 days after the check-out date.

 

Digital data & Cookies

This website use cookies to offer you a better experience. Cookies are pieces of information stored directly on the computer that you are using. They allow us to collect information such as browser type, time spent on the Services, pages visited, your location, language preferences and anonymous traffic data. We and our service providers use the information for such purposes as security, to facilitate navigation, to display information more effectively, to personalize your experience, to understand how the Services are used, to improve the Services and to assist us with resolving questions regarding them. We may use third party service providers who provide services such as website hosting, data analysis, data analytics, payment processing, information technology and related infrastructure provision, customer service, email delivery, auditing and other services. For example, we may use Google Analytics and others to provide analytics.

 

Social Media

AQVA Boutique hotel may use for promotional purpose pictures posted – PUBBLIC – on major social media like facebook, instagram, twitter, in any case will not reference your name to the picture unless you want this way. No pictures posted by us will show you or your relatives or your belongings. AQVA Boutique hotel is not responsible for pictures posted by everyone else with tags, geo tags or other type of reference involving the hotel.

 

We encourage social media sharing but in the respect of the everyones privacy.